Terms of use

Donation terms and conditions

The Nal'ibali Trust is a national reading-for-enjoyment campaign in the NGO industry.

Refund policy

As there is no delivery component to the payments, which are donation driven, we only provide refunds to donations made. The provision of this is subject to availibility. Nal'ibali will refund the donor in full within 30 days. Cancellation by the client will attract a 0% administration fee.

Export restrictions

Donations can be made nationally and internationally.

Customer Privacy policy

The Nalibali Trust shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569.


Payment options accepted

Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the Nal'ibali Trust bank account, the details of which will be provided on request.

Card acquiring and security

Card transactions will be acquired for the Nal'ibali Trust via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

Customer details separate from card details

Customer details will be stored by the Nal'ibali Trust separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.

Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).


The Nal'ibali Trust takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

Country of domicile

This website is governed by the laws of South Africa and the Nal'ibali Trust chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication.


The Nal'ibali Trust may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company information

This website is run by The Nal'ibali Trust based in South Africa trading as Nal'ibali and with registration number 176/384 NPO and IT 00547/2016(c).

The Nal'ibali Trust contact details

Company Physical Address:Waverley Business Park, Building 17, Suite 201, Wycroft Road, Mowbray, 7700.
Email: jade@nalibali.org
Telephone: 0214486000


Third-party sites and links

This website includes links to third-party websites, which are controlled and maintained by others. Neither Nal'ibali nor its initiating partners, PRAESA and Avusa Media, have control over the content of these sites. They have been included here for the convenience of users interested in accessing additional information only.

User-generated content and comment

Nal'ibali is not responsible for any content placed on the site by external users. That said, comments posted on the site will be monitored and are subject to removal if defamatory, obscene, threatening, offensive, harmful or objectionable in any way. Nal'ibali reserves the right to delete posts of this nature, as well as those that reveal one's personal information, such as email address and telephone number. Nal’ibali also has the right to review, edit and move any content submitted by users.

Reprint policy

Material on this website may be freely downloaded, shared and reprinted. In fact, we welcome the circulation and sharing of Nal’ibali resources, provided it adheres to the following guidelines:

It is credited to the Nal’ibali initiative, and retains the Nal’ibali logo and web address wherever possible; it is for personal, educational and developmental purposes only; it may not be sold, used or distributed commercially or for a fee.

Personal user information

Nal’ibali.org collects information on the pages accessed or visited by users, as well as information voluntarily submitted by visitors to the site, such as survey information and/or registrations. This information is for monitoring purposes only to help us improve the quality of our site and content. If you supply your email address and other personal details online, you will only be sent the information for which you provided your details, such as newsletter and membership to the Nal’ibali network. You can unsubscribe from receiving Nal’ibali communications at any time.

We will not sell or pass on personal information to any organisation for commercial gain and will not share said information with any party without asking users beforehand.